Milan Savic
Executive Master in Business Administration, EMBA 12
Director of Operations ad interim
USI – Università della Svizzera italiana, Lugano

How did you start your career?
I consider my first real job after university studies to be the one at Università della Svizzera italiana, where I have built my entire current career. I started in what was then the Research and Knowledge Transfer Service, managing the financial administration of all the university’s research projects. It was a great training ground to understand how the university system works and to develop complex managerial skills.

Why did you choose to work at USI – Università della Svizzera italiana?
I’ve always been passionate about the academic world: it’s a dynamic, stimulating environment with a strong public service vocation. Knowing that I can contribute — even indirectly — to the generation and dissemination of knowledge and to the university’s impact on society is a powerful motivational factor for me.

What does your role consist of?
I currently serve as Deputy Chief Operating Officer and, since March 1st, 2025, I have also assumed the role of  ad interim Director of Operations at USI. My main responsibility is to ensure the proper operational functioning of the university, coordinating central services, managing resources and processes, and supporting the Rectorate in implementing the university’s strategy.

In your opinion, what qualities are needed to build a career at USI?
I believe initiative, a strong sense of responsibility, teamwork skills, and a solution-oriented approach are essential. It’s also very important to build relationships based on trust and collaboration, and to demonstrate genuine understanding and alignment with the university’s mission.

What do you consider the positive aspects or strengths of USI?
I attended the Executive MBA at USI — a program that allowed me to balance study and work, offering practical tools that I could immediately apply in my daily activities. The modular format, direct contact with high-level faculty, and the network of colleagues from various sectors significantly enriched my strategic perspective.

What skills or capabilities acquired during your studies at USI have been useful in your professional career?
The EMBA program gave me a solid foundation in strategic management and leadership — both essential for my current role. In particular, I was able to sharpen my decision-making skills in complex environments.

What advice would you give to a recent USI graduate entering the job market?
I would advise them not to rush and to stay determined. Don’t immediately chase the highest salary, but seek out environments where you can learn, grow, and have inspiring colleagues or mentors around you. These experiences will give you strong foundations and, in the long term, allow you to go much further.