Course: OPERATION MANAGEMENT

Enjoy a free session and get to know the EMBA Program

When: Saturday 15 June (08:30 -12:30)

Where: USI, Executive Center, Via Giuseppe Buffi 13,6900 Lugano

Professor Paulo Gonçalves

Professor of Operations Management at USI.
PhD (MIT Sloan), M. Sc. (MIT), M. Sc. (USP), B. Sc. (ITA).

Course Description

This course addresses the management of operations in manufacturing and service organizations. It introduces the concepts and techniques related to the design, planning, control, and improvement of manufacturing and service operations. Managing operations effectively requires both strategic and tactical skills. Significant competitive advantages accrue to firms that manage their operations and resources effectively and efficiently. Operations Management is a vast subject and a number of possible topics could be covered in class, emphasis will be placed on practical tools that can aid decision-making.

Program structure:

Operations role in competitive advantage
Process design
Demand forecasting
Capacity management
Inventory management
Supply chain management
Supply chain design

Book your place: emba@usi.ch